Book with peace of mind Book your break with peace of mind
Our Book with Confidence Guarantee will only apply to your package if you have made your booking up to and including the 3rd of May 2022.
OUR PROMISE TO YOU
For full peace of mind, add on our Cancellation Protection:
Our Cancellation Protection allows you to cancel your booking at any time up to 36 hours before the date of your stay for any reason and you'll receive a 100% refund (less any amendment or other surcharges). When you add our Cancellation Protection to your booking, you will have peace of mind that – whatever happens – your money is protected. Add this on the payment page for just £24.95. Please note: cancellation protection is non-refundable.
Our COVID guarantee applies to all bookings (even if you don't have cancellation protection). In the event of:
1. Government travel restrictions
- If you are affected by either local or national travel restrictions please contact our Guest Experience Team at least 3 days prior to your stay to discuss your booking.
- You will be issued a voucher that you can use as payment towards any future break (any package, hotel, party type).
- If you are affected by either of these please contact our Guest Experience Team at least 3 days prior to your stay to discuss your booking.
- You will be issued a voucher that you can use as payment towards any future break (any package, hotel, party type).
- You will automatically receive a voucher via email to use as payment on a future break - there is no need to contact us, you will receive a voucher with your voucher details.*
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Book with Confidence will only apply to your package if you have made your booking up to and including the 3rd of May 2022.
*All vouchers issued on or after 16th August 2021 must be redeemed within 6 months of issue date and will be non-refundable. (Your stay date does not have to be within the 6 month period). Any remaining balance left on the voucher will expire after 6 months of the voucher being issued.
Vouchers will be issued no less than 36 hours prior to arrival (in the event of sickness / isolation due to COVID-19 or Government travel restrictions). Vouchers are subject to terms and conditions. All bookings and vouchers are protected by the Package Travel Regulations, please click here to find out more.
If you need to make any changes to your booking because you are self isolating, you must contact us 3 days prior to your stay.
All other standard booking terms and conditions apply.
If you chose to amend your break to a new date – please be aware if your new booking is more expensive than your original booking, you will need to pay any additional costs in full at the time of amendment. Any alteration requested within 24 hours of the date of ticket entrance to Chessington or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 6 of our terms and conditions.
Our cancellation protection is a separate offer and remains available at the same time as the COVID-19 Book with Confidence Guarantee.